A Playbook for Operations, Support & Maintenance

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Up and Running

Launching a new platform is only the beginning. Keeping continuing professional development (CPD) and quality assurance programs running effectively requires clear responsibilities and reliable support. Without proper planning, routine administration and system updates can become more difficult over time.

Part 4: Operate is the final installment in Shift iQ’s four-part Activation Playbook series, focusing on what happens after go-live. This playbook helps you establish clear expectations for day-to-day platform administration and maintain reliable operations as your organization's needs evolve.

Inside this playbook:

Establishing responsibilities for day-to-day platform administration
Defining support processes and escalation procedures
Monitoring platform performance and maintaining audit-ready records
Planning maintenance, updates and change management
Maintaining documentation, staff knowledge and data control

Explore Our Activation Playbook Series

Part 1: Prepare

A Playbook for Planning Your Digital Transformation

Get the Inside Track

Part 2: Build the Case

A Playbook for Building the Business Case and ROI

Get the Inside Track

Part 3: Activate

A Playbook for Moving from Decision to Go-Live

Get the Inside Track

Part 4: Operate

A Playbook for Operations, Support & Maintenance

Get the Inside Track

Work With An Award-Winning Company

Shift iQ is recognized for its innovations in professional development, assessments, and educational technology

Trusted by Organizations That Put Skills First

From professional associations and regulators to workforce development and training organizations, Shift iQ supports large-scale learning, assessment, and competency initiatives globally. Organizations worldwide use Shift iQ to create more connected learning experiences, strengthen skills validation, and gain better visibility into workforce capabilities.

5 million+ Learner Interactions

1 million+ Assessments Completed

400,000+ Online Users (Learners)

2,800+ Occupations Served

90% Customer Retention

See what Shift iQ can do for your organization

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